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Home / Stories / Story B38

Still not heard

Illustrated Story B38, with a text transcript.

Read story B38: Still not heard (image and text)
Eight-panel illustrated story, Still not heard. Huw, an older white man in a nursing home, becomes suddenly confused. His brother reports it but is told he was fine earlier and that the routine review is tomorrow. The brother gives a specific example and asks for the nurse in charge. The senior nurse recognises the need for prompt medical help. Staff stay with Huw while help is arranged. Footer: A sudden change may be delirium. Ask for prompt assessment.

If you are repeatedly told to wait after reporting a sudden change, keep the concern specific. Explain what is different now and ask who will arrange a check by a doctor or nurse, and when.

You can ask for the nurse in charge or the appropriate senior person in that setting. This is about getting a doctor or nurse to check a new medical problem. If the person gets worse suddenly, ask for help now. Do not wait for a routine meeting or for a formal complaint to be dealt with.

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Story text

  1. Panel 1. In a nursing home, Huw suddenly cannot follow a conversation.

  2. Panel 2.

    • Glyn: He’s become confused. This is new.

  3. Panel 3.

    • Nurse: He was fine earlier.

  4. Panel 4.

    • Glyn: Now he can’t tell me where he is.

  5. Panel 5.

    • Nurse: The routine review is tomorrow.

  6. Panel 6.

    • Glyn: Please get the nurse in charge. He needs assessment now.

  7. Panel 7.

    • Senior nurse: A sudden change needs prompt medical help.

  8. Panel 8. Help is arranged while staff stay with him.

Bottom band. A sudden change may be delirium. Ask for prompt assessment.

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