Read story B30: One more question (image and text)
A care plan should include clear instructions about whom to contact for help. Before a discussion ends, ask whom to contact about a change, who can arrange a check by a doctor or nurse and how you will hear about the response.
This applies in care homes as well as hospitals. Do not wait for the next routine meeting if someone becomes suddenly more confused, less responsive or otherwise unwell. Tell staff promptly and ask for urgent medical help when needed.
Story text
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Panel 1. Norman has a delirium care plan in his care home.
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Panel 2.
- Ruth: Who should I tell if he changes?
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Panel 3.
- Nurse: Tell the nurse on duty straight away if he gets worse.
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Panel 4.
- Ruth: And who will arrange medical help if needed?
- Nurse: The nurse on duty will contact the medical team.
Bottom band. Delirium care needs a clear route to help.